These articles have been taken from the Boilermaker Reporter, which carries The Stewards Page as a regular feature.
What to Do When a Member Demands Arbitration
— Without clear guidelines, many lodges end up arbitrating more grievances than they should.
Build your case on good evidence
— Your job as a steward is to find that evidence wherever your grievance investigation takes you.
Five Common Grievance Issues
— Five common grievance situations and suggestions for how to approach them.
Defending grievances involving violence or threats
— Protecting your members means ensuring they are not disciplined unfairly, but it might also mean finding a way to protect them from someone with anger issues.
— When youíre going into a grievance meeting where differing opinions of the facts of the case may be aired, itís a good idea to avoid name-calling.
Conducting an Investigation
— Employing a few basic strategies can improve your investigations and thereby improve your chances of winning.
Settling Problems Before They Become Grievances
— Some tips on how you can successfully solve problems in your unit without actually filing a grievance
The Reasonable Person Standard
— Arbitrators consider how a prudent person might be expected to behave
Information requests are a valuable tool
— They can be used for more than just gathering facts
Credibility is the key to success
— Stewards with credibility are more likely to negotiate good outcomes for their grievants.
Educate Your Members Regarding Their Contract
— The more they understand, the easier your job will be
— A grievance log helps categorize facts
Don't Jump To Conclusions -- Let The Facts Guide You
— Let the Facts Guide You
ULPs Ensure Company Complies With NLRA
— The NLRB does not solve grievances, but makes sure everyone ó companies & unions ó complies with law
What To Do When a Member Asks For Advice
— Have your tools handy & be careful what you say
Good Records Help the Steward and the Local
— Keeping grievance information well organized not only wins cases, it can help win good contracts
Sexual Harassment Grievances Are Never Easy
— They can be really difficult when one member is accusing another one of inappropriate behavior
Rights In Conflict: How can you represent two members involved in a dispute with each other?
— You must protect the rights of both members based on the facts and the contract, not popular opinion
Organize Your Facts With a Steward Fact Sheet
— This useful tool organizes the information you'll need to process a grievance
Grievance Handling -- But We've Always Done It That Way!
— Using past practice to win grievances
Employers Must Have "Just Cause" For Discipline
— Stewards can use these seven questions to establish whether the employer has just cause
Five Steps To Winning Grievances
— There's no magic bullet, but carefully following these basic steps can give you a great dvantage
How to argue your position
— Evidence is key to winning the grievance
Collect all the evidence you can, quantify it, make it trustworthy, and present it well for maximum impact
Arguing a Grievance Is Like Arguing a Court Case
— If you want to win your grievance, you need to know what argument to use and how to support your claim
Grievance Handling -- How to interpret contract language
— Figuring out what the contract actually says is not always easy